Camden Clark Medical Center receives excellence award
PARKERSBURG –The Camden Clark Medical Center was recently honored by receiving the Silver Level Award for Baldrige Service Excellence.
The Partnership for Excellence recently recognized its 2017 Awards for Excellence at an awards ceremony at Ohio State University’s Fawcett Center. The awards represent Ohio, Indiana and West Virginia’s highest honor for performance excellence through innovation, results and visionary leadership using the Baldrige Excellence Framework. WVU Medicine Camden Clark improves to Silver Level and is only area hospital to be recognized.
After working tirelessly to facilitate process improvement through the Baldrige journey, the Camden Clark team was honored during the closing ceremony of the meeting to accept the Silver Award recognition -an improvement from last year’s Bronze award, officials said.
“We are excited and honored to have received validation for the second straight year that our administration and staff’s dedication to improving patient care is being recognized, especially at the next level silver award this year,” said Cindy Kern, Vice President of Quality and Patient Safety. “We are raising the bar at Camden Clark Medical Center and this honor of the Silver Level Award underscores our journey to excellence and our commitment to improving patient and family-centered care and how we serve this community.”
Camden Clark also received a proclamation from the Governor of Ohio for their achievements and commitment to excellence.
All of the applicants were rigorously evaluated by an independent board of examiners in seven areas defined by the Baldrige Excellence Framework: leadership; strategy; customers; measurement, analysis and knowledge management; workforce; operations; and results.
The evaluation process for each of the recipients included more than 1,000 hours of review and a three-day visit by a team of examiners to clarify questions and verify information in the application.
An independent panel of judges reviewed each organization’s evaluation, approved the final feedback reports, and developed their award recommendations
Just four other medical organizations from West Virginia, Ohio and Indiana were also named recipients of the 2017 Awards for Excellence.
The awards represent Ohio, Indiana and West Virginia’s highest honor for performance excellence through innovation, results and leadership using the Baldrige Excellence Framework.
To receive a Baldrige Award, an organization must have a role-model organizational management system that ensures continuous improvement in delivering products and/or services, demonstrates efficient and effective operations, and provides a way of engaging and responding to customers and other stakeholders.
The Malcolm Baldrige National Quality Award is the highest level of national recognition for performance excellence that a U.S. organization can receive.
The award focuses on performance in five key areas: product and process outcomes, customer outcomes, workforce outcomes, leadership and governance outcomes, and financial and market outcomes.
To receive the award, an organization must have a system thatensures continuous improvement in overall performance in delivering products and/or servicesprovides an approach for satisfying and responding to customers and stakeholders.