‘Widespread’ Optimum service outage resolved Thursday morning
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PARKERSBURG - Optimum internet and cable services were restored early Thursday morning after an outage that began just after 5 p.m. Wednesday, impacting portions of the Mid-Ohio Valley and beyond.
A company spokesperson said the outage was caused by “damage to a third-party's network that supports Optimum services.
“While the circumstances were outside of Optimum's control, we understand the impact any service interruption has on our customers,” he said. “We sincerely apologize for the inconvenience and appreciate their patience and understanding as we worked closely with the third-party provider to restore service as quickly and safely as possible."
Published reports referenced disruptions across the state, and an Optimum spokesperson acknowledged the outage was “widespread” and affecting some customers in Ohio as well. Outages were reported in Parkersburg, Vienna, Mineral Wells, Belpre, Marietta and Devola, as well as Charleston.
Additional information on the cause and location of the damage that caused the disruption was not provided.
The outage was difficult to track, with some people receiving notifications of a problem, but information not consistently appearing on the company’s outage map. In addition, some people who contacted virtual customer service agents were told there was no outage in the area.