Optimum internet service down in portions of West Virginia
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PARKERSBURG – Optimum internet service has been down for several hours, though the cause and extent have not been announced.
Customers in portions of Parkersburg and Vienna lost service around 5:15 p.m., although the company’s outage map shows no service outages in this area. Reports of outages in the Kanawha County area have also been posted online.
A Optimum spokesperson said “some Optimum customers in West Virginia are experiencing a disruption to services due to a cut to their infrastructure caused by a third party.
“We are actively engaged with that third-party provider as they work to make repairs,” the spokesperson said. “We appreciate our customers' patience as their crews work to resolve this matter as quickly and safely as possible. We understand how important reliable connectivity is to our community and sincerely apologize for the inconvenience this disruption may be causing."
The spokesperson later confirmed the outage is “widespread” and affecting some customers in Ohio as well.