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Pandemic adds to Logan’s Roadhouse woes

The Logan’s Roadhouse in Vienna has been closed since mid-March along with 261 other locations nationwide as 18,000 employees are laid off. (Photo by Brett Dunlap)

VIENNA — The Logan’s Roadhouse location in Vienna is among the 261 locations that closed nationwide and has laid off its workers.

Media reports have indicated Logan’s locations have been temporarily shut down since mid-March nationwide as the company is dealing with the COVID-19 pandemic in addition to restructuring through Chapter 11 bankruptcy protection for its parent company, CraftWorks Holdings in Nashville, Tenn. It is not certain if they will reopen.

A sign posted on the door at the Vienna location said all Logan’s restaurants have been closed since March 18 and remain closed “until further notice.”

The health of their guests and employees remains a top priority, it said.

“This is a public health precaution to help prevent the spread of the novel coronavirus (COVID-19),” the sign said.

The Vienna location’s general manager Jeff Riddle said Wednesday he was not able to comment on the situation and referred all questions to corporate.

The phone number for the local Vienna restaurant had an automated message from Logan’s Roadhouse’s parent company.

“During this unprecedented national crisis this location has temporarily suspended operations,” it said.

The message then provided contact emails and a corporate phone number to address questions to the company’s leadership and human resources departments.

An email sent to CraftWorks Human Resources Department asking about the layoffs and closings had an automatic response.

“Thank you for reaching out,” the response said. “We have made the extremely difficult decision to furlough our team members and temporarily close ALL of our restaurants and breweries.

“We do have a very small number of people continuing on to help us through this period. It is our intention to reopen as soon as we are able.”

The email also listed a number of contact emails to deal with questions, human resources, benefits, payroll, Chapter 11 questions and other contacts associated with restaurant operations as well as corporate contacts.

An email to the company’s Leadership email address went unanswered.

Phone and email messages left for CraftWorks Media Contact Josh Kern were not immediately returned.

Jill Parsons, President/CEO of the Chamber of Commerce of the Mid-Ohio Valley, said it appears as if the pandemic/shutdown orders have exacerbated the previous financial challenge the parent company of the local Logan’s Restaurant was going through.

“I hate to hear about this possibility for the employees — that they may not be able to return to their previous employer once the quarantine is lifted,” Parsons said.

She said the pandemic has impacted many businesses in a variety of ways.

“This is why we, the MOV Chamber of Commerce, are working so hard with area businesses to explore every option available to maintain their employees (or bring them back for those that have temporarily closed) and recover from this situation — getting them connected to take advantage of the SBA EIDL loan program or the Paycheck Protection Program offered through their local financial institution or creatively thinking outside the box to maintain some revenue and business relationships during this time,” she said.

Vienna Mayor Randy Rapp said he has not gotten any kind of official notice from the company.

“It is one of those things where I would hate to lose any business that we have in Vienna,” he said. “I would hate to lose any business in the Mid-Ohio Valley.

“This is a tough situation and everybody is having tough times right now. I hope we can find a way so this won’t have to happen, but it is a tough time for everybody.”

Brett Dunlap can be reached at bdunlap@newsandsentinel.com

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