Staffing levels force DMV office changes

CHARLESTON — A few regional Division of Motor Vehicles offices are having to change their in-person services due to the lack of staffing.

The Kanawha City office will only be open on an appointment basis and the Point Pleasant office will be closed until further notice, according to a press release from the West Virginia Department of Transportation.

In the beginning of the pandemic, all DMV offices were operational only by appointments and online services but were able to return to accepting walk-ins, according to Natalie Holcomb from the WV DOT.

“All offices have been taking walk-ins again (but) we certainly encourage appointments,” she said.

Nearly all services can be completed online and over the years, Holcomb said the DMV has been expanding those online services.

Earlier this year, the offices installed a dropbox outside their buildings for customers to leave paperwork.

“We’ve had to think outside the box and add more things. There isn’t much that you have to come in for,” Holcomb said.

People who need to renew their driver’s license or charge their address will still need to come in but customers in Point Pleasant can make an appointment at a neighboring office.

Through December, customers have an extension on renewing their driver’s license.

Earlier in the year, registration renewals were extended but as of September, registrations expire at their normal designated time since there are multiple ways to renew.

People can renew their registration on the DMV website, through a kiosk, via mail, over the phone or at a Sheriff’s Office.

“We just want to thank the public for their patience and we appreciate them. We want to continue to encourage them to go online and use the kiosks, it keeps them home and healthy,” Holcomb said. “We are taking walk-ins unless otherwise specified. We are doing the very best we can. We will continue to do what we can to serve.”


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