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Dominion Energy West Virginia issues warning about holiday scams

PARKERSBURG — Dominion Energy West Virginia has warned customers of an expected surge in scams during the holidays.

Nov. 16-20 was Utility Scam Awareness Week and the company provided customers with helpful and resources to easily spot and protect themselves against the most common utility scams.

“We want our customers to have the information and resources they need to protect themselves against scams,” said Corynne Arnett, Dominion Energy senior vice president of regulatory affairs and customer experience. “Utility scammers are very sophisticated, and they use a variety of tactics to take advantage of you. Sometimes they will use scare tactics and a false sense of urgency to obtain your personal information, while other times they will sound friendly and sympathetic to gain your trust. The most important thing to remember is Dominion Energy will never demand payment information over the phone. If you suspect you’re the target of a scam, you can always verify your account information on the Dominion Energy app.”

Among tips to spot a utility scam and the steps that can be taken:

Spot a scam:

* Dominion Energy will never threaten immediate service disconnection if payment information is not provided over the phone.

* The company will never ask for payment using money orders, prepaid debit or gift cards.

* Company employees will never request to enter a customer’s home without proper identification, an appointment or a reported emergency. Additionally, employees do not ask for payment in person.

Outsmarting a scammer:

* Hang up. If unsure if a call is valid, even if Dominion Energy’s number shows on the caller ID, immediately hang up and never provide personal information.

* Verify. Customers can verify their account status, balances or due dates by signing into the Dominion Energy app, checking their online account, or by calling the number located on their energy bill.

* Ignore. Do not respond to suspicious emails or text messages or click on links or attachments prompting energy bill payment.

* Report. Tell local authorities about suspicious calls, texts and emails.

Connect with the company:

* Access payment options around the clock by signing into the Dominion Energy app or online account.

* Call 1-800-688-4673. Company representatives will work with customers to determine the best payment option for their unique situation. Both short-term payment extensions and long-term payment plans are available.

* Learn about Dominion Energy’s additional contributions to its energy assistance programs and support of various community partners to help customers facing financial hardship.

For more information, go to dominionenergy.com/our-stories/scammers-and-personal-safety.

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