Internet service top consumer complaint for Mid-Ohio Valley residents

PARKERSBURG — Internet services were the No. 1 consumer complaint in 2017 in the Mid-Ohio Valley, according to the office of the West Virginia Attorney General.

Internet services were followed by car repairs, telephone services and general sales in Calhoun, Gilmer, Jackson, Mason, Pleasants, Ritchie, Roane, Tyler, Wirt and Wood counties in 2017, the Consumer Protect Division said.

The list is assembled from written consumer complaints filed with the Consumer Protection Division. The tally does not include phone calls from consumers who did not follow up with a written complaint. It also does not include reports of scams.

The 2017 top complaint categories for the Mid-Ohio Valley were:

1. Internet services

2. Repairs-used vehicles

3. Telephone services

4. General sales

5. Satellite equipment & service

6. Cable TV

7. Cell phone devices and services

8. Home repairs

9. Major appliances

Consumers are encouraged to learn about their rights and responsibilities.

Automotive and motor vehicle complaints, the top statewide category since 2014, fell by 11 percent in 2017, allowing communication complaints to take the top spot from second a year earlier, the office said.

Though the list does not include scams, those remain the most frequently reported consumer issue. The office said consumers should always be wary if a business uses high-pressure sales tactics, refuses to put terms in writing or demands the consumer surrender personal information, such as a Social Security number or banking information.

Consumers who believe they may have been the victim of a scam or taken advantage of can contact the Consumer Protection Division at 1-800-368-8808, the Eastern Panhandle Consumer Protection Office in Martinsburg at 304-267-0239 or online at wvago.gov.


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