WVU Medicine Camden Clark Medical Center wins Baldrige Award for Excellence

PARKERSBURG — WVU Medicine Camden Clark Medical Center has been named a Baldrige Award for Excellence recipient for the second straight year. The program is administered by the Partnership for Excellence in Columbus. Camden Clark improves to Silver Level.

“We are excited and honored to have received validation for the second straight year that our administration and staff’s dedication to improving patient care is being recognized, especially at the next level silver award this year “ said Cindy Kern, vice president of quality and patient safety. “We are raising the bar at Camden Clark Medical Center and this honor of the Silver Level Baldrige Award underscores our journey to excellence and our commitment to improving patient and family-centered care and how we serve this community.”

To receive a Baldrige Award, an organization must have a role-model organizational management system that ensures continuous improvement in delivering products and/or services, demonstrates efficient and effective operations, and provides a way of engaging and responding to customers and other stakeholders.

Four other medical organizations from West Virginia, Ohio and Indiana were named recipients of the 2017 Awards for Excellence. The awards represent Ohio, Indiana and West Virginia’s highest honor for performance excellence through innovation, results and visionary leadership using the Baldrige Excellence Framework.

The other 2017 recipients are: University Hospitals Geauga Medical Center, Chardon, Ohio, which received the Platinum, Governor’s Award for Excellence; Blanchard Valley Health System, Findlay, Ohio, which received the Gold, Achievement of Excellence; Managed Healthcare Services, a division of Lilly USA, of Indianapolis, which received the Gold, Achievement of Excellence; and ProMedica Memorial Hospital, Fremont, Ohio, which received the Gold, Achievement of Excellence.

The Partnership for Excellence is Ohio, Indiana and West Virginia’s Baldrige-based awards program. It assists organizations using the internationally-recognized Baldrige Excellence Framework.

All of the applicants were evaluated by an independent board of examiners in seven areas defined by the Baldrige Excellence Framework: leadership; strategy; customers; measurement, analysis and knowledge management; workforce; operations; and results. The evaluation process for each of the recipients included more than 1,000 hours of review and a three-day visit by a team of examiners to clarify questions and verify information in the application. An independent panel of judges reviewed each organization’s evaluation, approved the final feedback reports, and developed their award recommendations, which were approved by the TPE Board of Trustees.

“It is an honor to be recognized again this year for our efforts to meet the health care needs of our community. In the spirit of Malcolm Baldrige, achieving excellence through performance improvement leads to sustainable results and it’s all about our efforts to improve patient and family care that matters here in our city,” said Camden Clark CEO David McClure.

The Baldrige Excellence Framework has three parts: the Criteria for Performance Excellence, core values and concepts, and scoring guidelines. The framework helps organizations assess improvement efforts, diagnose overall performance management systems and identify strengths and opportunities for improvement and identifies Baldrige Award recipients will serve as role models.


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