PARKERSBURG - After landline services with Frontier Communications were disrupted for several hours Friday night, officials said the cause of the outages was a fiber cut.
According to the Wood County 911 Center, the cut took place in Clendenin, W.Va., and was repaired around six hours after the incident. Officials said the volunteer fire departments in Wood County and the Elizabeth Volunteer Fire Department were a huge help in assisting them during the event.
"A huge thanks goes out to those volunteer fire departments," officials posted on the Wood County 911 Facebook page. "We continue to encourage the public to have the 10-digit numbers to their respective public safety agencies close to a phone in case there are times when they cannot reach 911 but still have phone service."
Dispatchers said in the event of another area-wide telephone service interruption, officials will tone out the fire departments to slot assist in reporting any county emergencies.
Bo Wriston, director of the Wirt County Office of Emergency Services, said during the outages residents could not reach 911 for EMS, fire or police emergencies. He said they were asked to call or text emergency data to 304-629-3735 and the Wirt County OES would forward the data on to the Wood/Wirt 911 dispatchers.