This letter is in response to a letter from Ken Arndt with Frontier Communications concerning the outage with the storm. I am glad he thinks their service did such an outstanding job for all concerned. My land line was out for almost two weeks and I tried to be patient, but lost it when I was finally called with a repair date and was instructed to hit a certain key for more information, only to be disconnected and had to call back and go through the endless menus again to be sure the appointment hadn't changed.
After waiting for several hours the day of the scheduled repair, I received a message from a "customer avoidance machine" telling me it would be another week before they would be here. Within 15 minutes, Frontier lost a very good customer, and I was hooked up with another provider.
Companies and others may think this is the way to go with their response to their customers, but a vast majority of people hate these machine calls and refuse to listen to any message. The menus are generic and to deal with all the garbage before you can proceed with your problem is frustrating, and to add insult we get to listen to all their ad they are promoting for their financial benefit.
Sharon Loucks
Parkersburg
