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I have something that I think would be interesting for the newspapers, how do I get it published?
A Virtual Newsroom has been created to make it easy for readers to submit information in dozens of categories. Suggestions and samples are available of the site to make it easy to get your information to us. You can also submit photos to us directly from the Virtual Newsroom.

How often is the website updated?
The site is updated daily with the local news content from The Parkersburg News and Sentinel. We will also update the site at other times with breaking news stories.

Does the website have an archive?
Yes, readers can read stories several weeks after they first appear on the site. Past days stories are listed below the current ones on the index pages from news, sports, business and all other categories of news on our site. Readers can also use the search feature located at the top of each page of the site. All stories uploaded since January of 2008 are available on the site, a total of more than 80,000 articles. The e-edition has a 30 day archive of newspaper pages.

Is your website free?
If you are a subscriber it is. All you have to do is validate your print subscription and you can view the entire website plus an electronic e-edition as well as a tablet and smart phone app. If you are not a subscriber, click here to start your home deliver, or become a digital subscriber and get the newspaper delivered to you any place in the world. For more information on our digital editions, visit our All Access information page.

Can I get an old paper?
We keep copies of the paper for sale to the public for six months. Back issues can either be picked up at our offices or mailed to you.

I'm looking for an article that was published in The Parkersburg News several years ago, can I get a copy of it?
The Wood County Library has the most complete collection of Parkersburg newspapers on microfilm. The newspapers are available for public use during library hours.

Someone left a comment on a story that is not true and I find very offensive, can you take it off?
There is a "report abuse" button next to every comment on the site. Simply click the button to alert us to a comment that may be offensive. All comments reported as abusive are reviewed.



I travel a lot, how can I get The News and Sentinel on my phone?
If you are a subscriber you can access the complete print edition on your computer, smart phone or tablet. Simply validate your subscription and read the newspaper from any location on any device. Get more information here. I digital subscription allows you to get every story, every day.

Is the whole newspaper online?
Yes, you can find nearly all the local content on our website, plus you can read the entire print newspaper on our digtial e-edition. There are some features, like the Sunday Parade magazine that you will only find in the actual printed newspaper. Conversely, the site has resources not available in print. This includes a massive community section with profiles on schools and area cities and towns; up-to-the-moment weather information; calendars; reader forums; and an online polls. Print subscribers get the entire digital package for no additonal cost.

How many people use the NewsandSentinel.com site?
Each month around 220,000 people use the site, viewing more than 650,000 pages per month.

Can I get a copy of a photo that was in the paper?
Many of the photos that appear in the paper are also available on cu.NewsandSentinel.com, our photo sharing site. Photos that appear on CU are in most cases, available for purchase.

What payment options are available to subscribers?
Direct payment to The Parkersburg News and Sentinel by credit card, check or money order is the most convenient method of payment. Carrier billing is another popular payment method. Also, automatic credit card renewal is available. Users can also subscribe online by clicking on the link at the top of the page.

Can I have my newspaper delivered by a certain time?
Our target time for delivery is 6 a.m. Monday through Saturday and 7 a.m. on Sunday. Among the factors affecting delivery times are late breaking news, weather and the size of the newspaper. The e-edition is available at the same time.

What is the name and telephone number of my carrier?

The carrier's name and phone number is not available to the customer service agents. The carrier is identified by a route number. A message can be left with a district manager for the carrier to contact a customer regarding a billing or delivery problem.

What promotions are currently being offered?
Please call the circulation department at (304) 485-1891 Ext. 352 or 1-800-642-1997 to find out what offers are available to new subscribers.

Why are my credits not showing up on my bill?
The credit amount does not show up on the billing statement. The credit is reflected in the subscription paid "thru" date being extended.

When can I speak to someone in the circulation department?
For subscription or remittance information, please call (304) 485-1891 Ext. 332 or 1-800-642-1997. Monday through Friday 6 a.m. to 5 p.m., Saturday 7 a.m. to 11 a.m., Sunday 7 a.m. to noon and holidays from 7 a.m. to 10 a.m.

Why did delivery continue after my money ran out?
Delivery continues unless we are notified. Most subscribers enjoy the subscription and choose to continue the service after the initial subscription expires.

Why can't I speak directly with the carrier or district manager?
The district managers and carriers are often in the field delivering newspapers. A message can be left for either the carrier or the district manager who will contact you by telephone as quickly as possible.

 
 
 

 

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