West Virginia AG lists top consumer complaints

CHARLESTON — Internet and telephone services were among the the top consumer complaints received in 2018 by the West Virginia Attorney General’s Consumer Protection Division for Calhoun, Gilmer, Jackson, Mason, Pleasants, Ritchie, Roane, Tyler, Wirt and Wood counties.

The list is assembled from written consumer complaints filed with the Consumer Protection Division and does not include phone calls from consumers who did not follow up with a written complaint, Attorney General Patrick Morrisey said. It also does not include reports of scams, he said.

The 2018 top complaint categories for the Mid-Ohio Valley were:

* Internet services

* Telephone services

* Used vehicle repairs

* Satellite equipment and service

* Cell phone devices and services

* Contests/sweepstakes/ prizes

* Cable TV

* Major appliances

* Collection agencies

Automotive and motor vehicle issues, up one spot from a year ago, ranked as the top consumer issue statewide accounting for nearly a seventh of all complaints filed. Communication complaints fell to second statewide, followed by credit, Morrisey said.

Though the list does not include scams, that issue remains a frequently reported consumer issue. Morrisey warned consumers they should always be wary if a business uses high-pressure sales tactics, refuses to put terms in writing or demands the consumer surrender personal information, such as a Social Security number or banking information.

Consumers who believe they may have been the victim of a scam or taken advantage of should contact the Attorney General’s Consumer Protection Division at 1-800-368-8808, the Eastern Panhandle Consumer Protection Office in Martinsburg at 304-267-0239 or visit the office online at www.wvago.gov.