Edward Jones ranks high in investor satisfaction

PARKERSBURG — Financial services firm Edward Jones ranks highest in investor satisfaction with full service brokerage firms, according to the J.D. Power 2019 U.S. Full Service Investor Satisfaction Study, the firm recently announced.

The study measures investor satisfaction with 18 full service investment firms based on eight factors: financial adviser, account information, investment performance, firm interaction, product offerings, commissions and fees, information resources and problem resolution.

The firm scored 853 in overall satisfaction, 18 points over the industry average.

“What a great honor it is to be recognized for what matters most, which is making a difference in the lives of our clients,” said Edward Jones Managing Partner Penny Pennington. “We illustrate the value of the Edward Jones client experience every day and help our clients achieve financially what is most important to them. We can bring something truly special to clients who experience us. This is why we exist.”

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